Every tote and dolly is cleaned and sanitized before it reaches your door — here's what to expect on both ends.
Every tote and dolly is washed, sanitized, and inspected before it goes out. You should never receive a tote that isn't clean, dry, and ready to pack.
Normal moving wear — dust, scuffs, a little dirt from a driveway or garage — is expected and completely fine. That's what the totes are for.
We ask that totes come back free of food waste, liquids, pests, or anything hazardous. A quick shake-out and wipe-down before pickup is all we need.
If a tote comes back with excessive mess (food residue, mold, spills, or similar) that requires more than standard cleaning, or if a tote or dolly is damaged or not returned, we charge $25/tote to cover cleaning or replacement — the same fee listed on our pricing page. We'll always reach out first if something comes up; this isn't something we go looking for reasons to charge.